How to join your live session
Every course page shows a countdown to its next live session. This page explains what you are looking at and exactly what to do.
The course name
Which course the session belongs to. Recurring simply means it happens again on a regular schedule — you do not need to do anything about it.
When the session starts
The date and time of the next session. This is written in UTC, which is probably not your own time — there is a clock further down this page that shows you the difference.
How often it repeats
Which day of the week the session falls on, and how many sessions the course has in total.
The countdown
How much time is left until the session begins. In the example above there are 38 minutes to go. When every number reaches zero, the session is starting and a button to join appears here.
Four steps
Open your course page
Log in and go to the course. The countdown sits on the course page — you do not need a separate link, an email, or an invitation.
Check the date and time
Read the date shown beside the countdown. It is given in UTC, so convert it to your own time zone before planning your evening around it.
Wait for the countdown to reach zero
The button to join does not exist before then. This is normal. Nothing is broken, and nothing is missing from your account — the session simply has not started yet.
Refresh the page and join
When the countdown reaches zero, refresh the page. The join button appears in place of the counter. Click it and Zoom will open.
It is always the same link
Each course uses one Zoom link for every session. It does not change from week to week. You do not need to look for a new link, and you will not be sent one by email. The same button on the same course page works every time.
The countdown is always correct
The countdown is connected directly to Zoom. If a session is ever rescheduled, the date and the countdown on the course page update by themselves. What you see on the page is always the current time of the next session.
The time is shown in UTC
This is the single most common source of confusion. UTC is not your local time unless you happen to live in that zone. Check the difference for your own city before the session — the clock below shows both side by side right now.
If something looks wrong
I cannot see a button to join
The countdown reached zero but nothing happened
Do I need a Zoom account?
I joined late, or I missed the session
I am logged in but I cannot see the course
Still stuck? Write to [email protected] and we will help you get in.