Frequently Asked Questions

Choose Sign In and enter your usual email address and password. If your account needs a new password, we email you a link to set one: look in your inbox and spam folder.

Choose "Forgot password?" on the sign-in page and enter your email address. If an account exists for it, we email you a reset link, valid for one hour. Resetting your password signs you out on your other devices.

New accounts need a confirmed email address. Open the confirmation link we emailed you when you signed up, and check your spam folder too. The page shown after sign-up can send you another link. If you cannot find it, contact support.

A course belongs to the account that bought it, and each email address is a separate account. Sign in with the email address you used at checkout. If the course is still missing, contact support with the date of your order.

Go to Account Settings and choose "Set up two-factor authentication". Confirm your password, scan the QR code with an authenticator app (or type the key by hand), then enter the 6-digit code. It is optional and off by default. If you lose access to your authenticator app, contact us and we will reset two-factor once we have confirmed it is you.

Change your name under Profile, then Edit Profile. Your sign-in email address cannot be changed there: contact support if you need it updated.

Go to Account Settings, then Notifications. You can turn course announcements, newsletters and email course sequences on or off, or unsubscribe from all marketing email. Security alerts, password resets and email confirmations are always sent. Newsletters, course sequences and course announcements also carry an unsubscribe link.

Go to Account Settings, find Delete Your Account and choose "Delete my account". You confirm by typing DELETE MY ACCOUNT and entering your password, plus your authenticator code if two-factor is on. Deletion takes effect immediately: your personal details are removed, you are unsubscribed from all email and your live session registrations are cancelled. Payment records and the certificates you earned are kept without your name, as our Privacy Policy explains. You can also delete your account from your profile in the app.

Search for Sinjab Academy on the App Store or on Google Play, or use the links on this page.

Use the same email address and password as on the website. If you have forgotten your password, tap "Forgot your password?" on the sign-in screen. If two-factor sign-in is on, the app asks for your 6-digit code.

No. Videos stream in the app and on the website, so you need an internet connection to watch them.

Sign in and open the course page. The live sessions box shows the next session with its time zone (usually UTC) and a countdown, and a "Join live session" button that is personal to you. You can join before the start and wait for the host. Our How to Join Your Live Session page walks through each step.

Your link counts as one device at a time. Joining on a second device with the same link replaces the first.

Some courses have a Telegram group for enrolled members, and not every course has one. If yours does, your course page shows a Join the Telegram group button that opens the invite. Telegram is optional: your live sessions, recordings and course announcements are all on your course page.

Open the course from Learning in your account: recordings are listed under Recordings once they are ready, and also under Past Sessions on the course page. You need an active enrollment to watch them. The player picks up where you left off.

Recordings stay in the course library while your access to the course lasts. Our Terms and Conditions say they remain available until a deletion date the academy announces in advance. As the end of your access gets close, the course page shows the exact date. If you need more time, see the next question.

If you are enrolled in a paid course, you can ask for one free extension of 30 days per course. You can ask from 7 days before your access ends until 30 days after it ended. The team reviews every request, so nothing is automatic, and a second extension is only for an exceptional reason the team decides. When live sessions run late, the academy may extend a whole course for everyone, announced by email and on the course page. To ask, contact support and name the course. An extension covers the course videos, lessons and recordings; it does not add exam attempts.

If it says "Not Ready Yet", the video is still processing: check back in a few minutes. Otherwise reload the page, try another browser, or watch it in the app. If it still does not play, contact support with the course and the session name.

Recordings appear after each live session, once they are processed. If one you expect is missing, contact support and name the course and the session.

All prices and payments are in US dollars (USD).

Card payments through Stripe's secure checkout, and PayPal. You choose on the course's checkout page.

Yes: enter it on the course's checkout page and choose Apply. Discounts and who qualifies for them are decided by the team, so for any question about eligibility, contact support.

Try again, use another card, or pay with PayPal. If money left your account but the order did not go through, contact support with the date and the amount so the team can check it.

Go to Orders in your account and open an order to download its receipt as a PDF. After each paid order we also email you a receipt.

Receipts show the name on your account. For an invoice with company or tax details, contact support: the team handles these requests.

Our Terms and Conditions say registration payments are non-refundable, and that if the academy has to cancel a course, registration payments are paid back. Rescheduling needs the academy's approval. To ask about your case, contact support.

Open the course and choose "Take the Exam". Before you start, the exam page shows the pass mark, the time limit and how many attempts you have. Questions are single choice. If there is a time limit, the exam submits itself when the time runs out. You see your result as soon as you submit.

The exam page shows how many attempts you have. Extra attempts and postponements are decided by the team: contact support.

When you pass a course's final exam, its certificate is issued straight away, if the course offers one, and we email it to you. You will always find it under Certificates in your account, where you can download the PDF, copy its link or add it to LinkedIn.

The full name on your profile at the moment you pass. Check it under Profile before you take the exam. If a certificate you already have needs a different name, contact support.

Each certificate has a serial number that starts with SA. Share its link with Copy link, or anyone can enter the serial on our Verify a Certificate page. It shows the holder, the course and the date it was issued.

Some do. When a course carries CPD points, its course page shows the number. Whether a particular national body recognises them is a question for that body or for our team.

Razeen AI answers ophthalmology questions from Sinjab Academy's curated reference textbooks, with citations to the passages it used. If the books do not cover a question, it says so. It is for education only and never gives patient-specific medical advice. Sign in to use it: it is included with a Sinjab Academy account, and the books you can ask about depend on your account and courses.

SARSA, the Sinjab Academy Refractive Surgery Advisor, is decision support for qualified clinicians. You enter a patient's refractive workup and get a per-eye advisory across surface ablation, LASIK, SMILE, phakic IOL and refractive lens exchange, with safety flags and a printable report. It does not replace clinical judgment. It is included with a free Sinjab Academy account.